Delivery & Returns

Delivery Charges

  • Click & Collect from shop- Free
  • Small Parcel (up to 2kg) - £4
  • Large Parcel (over 3kg) - £6.50
  • International - £20

Small Parcel: accessories, masks and up to 2 items of small clothing

Large Parel:3 items or more

If you are unsure which option to choose please call us on 01539 725837

Delivery

Click and Collect in Store

Maya Maya provides a collect in store option. Your order will be ready to collect two hours after it is placed (during store opening hours). If you require this option, please use it at check out. We will hold any collection orders for 3 days from the order date in the store.

Small Parcels

Small Parcels are delivered via Royal Mail 2nd class recorded post and should arrive between 1- 3 working days of dispatch. A signature will be required upon receipt, if you are not around to take delivery of your parcel, Royal Mail will leave a note with further instructions. Please leave a note when making your payment if you would like us to leave it with a neighbour or in a safe place.

Large Parcels

Large Parcels are delivered by DPD and should arrive within 1-2 days of dispatch.

 Returns & Refunds

If you want to return the items, all goods must be returned, unworn with labels within 14 days of delivery. Please ensure that you obtain proof of postage from the Post office as this may be requested by us in the case of dispute. All goods will be inspected on return.  We will then send you an email as soon as we are confident the goods are in their original condition and the return has been allocated.

The cost of the return is your responsibility and liability for returning items is with the sender. Therefore, please package and send items securely. We recommend that you send items to be signed for.

The refund may take up to 14 days to be processed once the item(s) are returned to us in the same condition it was dispatched in.  

Return address: Maya Maya, 8 Dockray Hall Estate, Dockray Hall Road, Kendal, Cumbria, LA9 4RU

If you have any queries please do not hesitate to contact us, Tuesday-Saturday 10am to 5pm or email at sales@mayamaya.co.uk


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